Scope of This Policy

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This Privacy Policy explains how QuestElle (“QE”, “we”, “us”, “our”) collects, uses, processes and protects personal data when you interact with QE.com, communicate with us, or engage our services.

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This policy applies to personal data provided through our website, communications with QE representatives, structured diagnostic sessions, and the delivery of QE services.

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​​​​Who We Are

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QuestElle (“QE”, “we”, “us”, “our”) operates QE.com and provides LinkedIn positioning, structured diagnostic sessions and AI business augmentation services.

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For the purposes of UK GDPR and the Data Protection Act 2018, QE acts as the Data Controller.

 

For privacy enquiries, contact: privacy@questelle.com

 

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Information We Collect

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QE may collect and process personal data necessary to assess, deliver and improve our services.

This may include:

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• Name

• Email address

• Telephone number

• LinkedIn profile URLs or LinkedIn company page links provided for optimisation or review

• Company information

• CVs or uploaded documents

• Website URLs

• Notes taken during structured sessions

• Call and video recordings (post-intake)

• Website usage data (via cookies and analytics tool)

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We collect only information reasonably necessary to assess, deliver, improve and protect our services.

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How We Collect Information

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Personal data may be collected when you:​

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• Complete our intake form

• Book or attend a structured diagnostic session

• Contact us by email, phone or LinkedIn messaging

• Upload documents for review

• Engage QE services

• Use QE.com (via cookies and analytics technologies)​​​

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Structured Diagnostic Sessions & Recording

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Following completion of our intake form, QE conducts structured diagnostic sessions via phone or video.

These sessions may be recorded for:

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• Accuracy of advice

• Structured service delivery

• Internal record-keeping

• Quality assurance and service improvement

• Protection of both parties in the event of dispute

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Recording will not take place without your explicit consent, which will be requested at the beginning of each session.

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Recordings are stored securely and retained only for as long as reasonably necessary to deliver services, protect contractual interests or meet legal obligations.

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Recordings are not shared externally unless required by law.

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Use of Cookies & Analytics

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QE.com uses essential cookies to ensure proper website functionality.

​We may also use analytics tools (such as Google Analytics) to understand website usage and improve website performance.

​Analytics cookies are activated only after user consent via our cookie banner.

​Analytics data is processed in aggregated form and used solely to understand website performance and visitor behaviour.

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Legal Basis for Processing

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QE processes personal data under the following lawful bases:​

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• Contractual necessity - to deliver agreed services

• Legitimate interest -  to operate and protect the business

• Consent - including session recordings and analytics tracking where applicable

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Use of Third-Party Platforms & AI Tools

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QE may use secure third-party software platforms and AI-assisted tools to support service delivery.

These may include:

• LinkedIn (for profile and company page optimisation services)

• Analytics and website performance tools

• AI-assisted analysis tools used during service delivery

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These providers act as data processors and operate under appropriate data protection safeguards.

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Personal data is processed only as necessary to deliver services.

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QE does not sell personal data.

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Data Security & Retention

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QE implements appropriate technical and organisational measures to protect personal data from unauthorised access, misuse or disclosure.

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Client data, including session recordings, is retained only for as long as reasonably necessary to:

• Deliver services

• Protect contractual interests

• Comply with legal, regulatory or accounting obligations

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Data no longer required is securely deleted.

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Your Rights

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​Under UK GDPR, individuals have the right to:

• Request access to personal data held about them

• Request correction of inaccurate or incomplete data

• Request deletion of personal data where applicable

• Restrict or object to certain types of processing

• Withdraw consent where processing is based on consent

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

ICO website: https://ico.org.uk

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Professional Advice & Service Disclaimer

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QE provides structured advisory, positioning and business augmentation services.

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All advice, guidance, analysis and recommendations provided by QE are intended for informational and strategic purposes.

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While professional care and structured methodologies are applied, QE does not guarantee specific outcomes, including

but not limited to:

• Career progression

• Business growth

• Revenue increases

• Hiring outcomes

• LinkedIn performance or visibility

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Clients remain responsible for all decisions, actions and implementation taken based on QE advice.

Outcomes may vary depending on individual circumstances, market conditions and external factors beyond QE’s control.

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Updates to This Privacy Policy

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QE may update this Privacy Policy from time to time to reflect changes in services, legal requirements or operational practices.

Where material updates occur, the revised version will be published on QE.com with the updated effective date.

Users are encouraged to review this Privacy Policy periodically to remain informed about how QE protects personal data.

 

 

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Contact

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If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

privacy@questelle.com

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QE values your trust and handles all personal data with care, integrity and professional responsibility.​​

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